Built for social housing maintenance — by people who have run these services

Tools and practical guides for social housing maintenance teams.

Fix the gaps in your service — not just report them.

No login required · No data captured · Free forever · Built by practitioners
Open the tools hub → Browse the practical guides
Start here

Pick a tool. Open it. Use it.

Browser-based. No login. No setup. The fastest way to see what this platform does.

New tools are added regularly — there are several in development right now. Get notified when new tools launch →

Performance
TSM Performance Tracker
RAG-rate your 22 Tenant Satisfaction Measures against RSH sector medians. See exactly where you stand.
Local only
Compliance
Awaab’s Law Compliance Timer
Live deadline calculator for all three phases. Investigation, summary and works timescales in working days.
Local only
Strategic
DLO vs Contractor Comparison
Model the cost difference between in-house and contracted delivery. Trade by trade, with break-even chart.
Local only
Financial
Responsive Repair Turnover Model
Calculate turnover per operative by trade. Model demand, SOR values and team numbers with live output.
Local only
Asset Management
Component Replacement Planner
Project capital replacement spend over 30 years. Kitchens, bathrooms, boilers, roofs and more.
Local only
Strategic
DLO Readiness & Viability Assessment
32 questions across 8 themes. A structured pre-decision reality check before committing to insourcing.
Local only
People & Recruitment
Trade Supervisor Role Profile Builder
Build a tailored JD from a pre-loaded responsibility library. Essential and desirable ratings. Print-ready export.
Local only
+more
More tools on the way
Board report generator, sickness absence analyser and more coming soon
View all tools →
Does this sound familiar?

Most maintenance services report performance. Fewer understand it.

These are the situations this platform is built for. If you recognise any of them, you’re in the right place.

This platform exists to close that gap.
Open tools hub → Browse practical guides
Your repairs performance looks fine on paper but the service feels like it’s under pressure
Your TSMs are green but complaint satisfaction sits at 35% — the lowest measure in the sector
Your operatives are busy but your backlog isn’t clearing and nobody can explain why
You’re spending more on subcontractors and materials but outcomes aren’t improving
You’re being asked to provide assurance on your service but you don’t fully trust the data
You’re thinking about insourcing your repairs but nobody has asked the hard questions yet
Awaab’s Law Phase 2 is coming and your team hasn’t operationalised it beyond damp and mould
What’s on the platform

Four sections. All free. All built for the sector.

Every part of this platform is designed around how social housing maintenance actually works — the terminology, the regulations, the pressures. Not generic AI applied to a new sector.

Tools that understand SOR, HHSRS, Awaab’s Law, TSMs, DLO, voids and compliance deadlines
Benchmarks from the RSH 2024/25 sector data — not generic industry averages
Practical guides and insight written by practitioners who have run these services
Nothing stored, transmitted or tracked. Every tool runs entirely in your browser.
Tools hub — 8 free browser tools
TSM tracker, Awaab’s Law timer, DLO vs contractor model, repair turnover calculator, component planner, DLO readiness assessment, Trade Supervisor role profile builder and Housing Calculators. New tools added regularly.
Information hub — practical guides
Practical guides covering every core supervisory challenge — managing performance, materials, voids, compliance and more. Free to download, no login.
Insights — sector commentary and analysis
Plain-English content on AI in social housing, regulatory developments and operational thinking. Written by practitioners, not marketers.
Regulatory radar — monthly review
Awaab’s Law phases, consumer standards, Decent Homes revision, Housing Ombudsman code — tracked, summarised and reviewed every month.
Latest from the insights blog

Sector commentary. Published weekly.

No hype. No vendor content. Practical analysis of what’s happening in social housing maintenance — written by practitioners.

Compliance & regulation
HHSRS reform: what the revised 21-hazard model means in practice
The 29-hazard model is being restructured into 21 hazards. The reform isn’t yet in force but the direction is confirmed. Here’s what changes, what stays the same and what it means operationally.
April 2026Read article
Performance & data
TSM results 2024/25: what the sector data tells us about complaint handling
Complaint handling satisfaction sits at 35% across the sector — the lowest TSM by some distance. The data shows where the gap is and what the highest-performing organisations are doing differently.
April 2026Read article
Operations & delivery
DLO insourcing in 2025: what separates the organisations that succeed from those that don’t
Most DLO insourcing failures aren’t caused by a bad idea. They’re caused by starting before the hard questions have been answered. Here’s what the organisations that get it right do differently.
March 2026Read article
Read all articles on the insights blog
Who built this

Built by people who have run these services. Giving something back to a sector they care about.

This platform isn’t built by a software company. It’s built by two practitioners with decades of operational experience in social housing maintenance — people who have dealt with the same pressures you’re dealing with right now.

Why it’s free We’ve spent careers in this sector. These tools exist because we wanted to give something practical back — not behind a paywall, not requiring a demo call. Just useful things, free to use, by anyone who needs them.
Mike Wilson, co-founder
Mike Wilson
Co-founder
●Co-founder, socialhousing.ai
●Managing Director, Tristar Consulting
●Group Operations Director, Direct Works Group
40+ years in social housing R&M · Former DLO Director · Operational leadership & diagnostics
Chris McKellar, co-founder
Chris McKellar
Co-founder
●Co-founder, socialhousing.ai
●Managing Director, Formula Consulting
20+ years in social housing · Analytical & financial strategy · Data-driven performance improvement

You don’t need more reports.
You need clarity.

Free tools, practical guides and regulatory intelligence — open any of them now. No login, no signup, no data captured.

Open tools hub → Browse the hub → Insights & blog → Regulatory radar →