Retained mentoring, diagnostic assessments and group programmes — built on direct DLO experience at the most senior level. Not theory. Not templates. The real thing.
socialhousing.ai is built by two practitioners who have led maintenance operations, managed DLOs and sat in the same meetings you sit in. The advisory services we offer are an extension of that experience — not a consultancy model built on frameworks, but direct honest operational support from people who know the sector from the inside.
Former DLO Director with decades of frontline experience. Mike works directly with Heads of Repairs and operational leaders facing real delivery pressure — providing straight, experience-led challenge and practical support grounded in what actually works. He focuses on root causes behind underperformance, not just the symptoms — helping organisations stabilise services, improve outcomes and regain control.
If your maintenance operation is held together with spreadsheets and good intentions, Chris can help. He’s spent years working across the social housing sector improving how organisations manage assets, contractors and compliance — and he brings a genuine fluency with data to every engagement. Whether it’s building dashboards, interrogating performance metrics or turning messy datasets into clear decisions, Chris translates numbers into operational action that sticks.
The most expensive thing in responsive maintenance isn’t the materials or the labour. It’s the return visit that never gets counted because nobody owns the number. We work with organisations who are ready to own the numbers.
Not board-level strategy. The ground where quality is actually determined — supervisors, heads of repairs, DLO managers and the teams they run.
A structured monthly engagement for Heads of Repairs or operational directors who want direct, honest challenge and support from someone who has done the job. Not a review of your data. A genuine operational partnership.
A structured deep-dive into your maintenance operation — data, processes, team performance and operational culture. Produces a clear written assessment with specific, prioritised recommendations.
A half-day focused session on a specific operational problem. For organisations who know what the issue is and want direct, experienced input quickly rather than a full diagnostic process.
We keep the commercial relationship simple because operational support works better when the energy is in the work, not the admin.
Most consultancy in this sector operates at board level or at a distance from operational reality. We operate at the level where the quality of the work is actually determined.
No sales process. No discovery calls with a team. A direct email to Mike or Chris, telling us what you are dealing with. We respond within one working day.
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